{"id":783,"date":"2025-08-07T22:08:10","date_gmt":"2025-08-07T22:08:10","guid":{"rendered":"https:\/\/development.webmediaclients.com\/hfc-new\/?page_id=783"},"modified":"2026-01-29T09:38:32","modified_gmt":"2026-01-28T21:38:32","slug":"whistle-blowing-policies-procedure","status":"publish","type":"page","link":"https:\/\/development.webmediaclients.com\/hfc-new\/index.php\/whistle-blowing-policies-procedure\/","title":{"rendered":"Whistle Blowing Policies &#038; Procedure"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;grad1&#8243; css=&#8221;.vc_custom_1755051556715{margin-top: 40px !important;padding-bottom: 30px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1273\" src=\"https:\/\/development.webmediaclients.com\/hfc-new\/wp-content\/uploads\/2025\/07\/hfc-bank-logo_purple-drua-300x198.png\" alt=\"\" width=\"98\" height=\"65\" \/><\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #32165e;\">COMPLAINT PROCEDURES<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]An HFC bank employee\u2019s\/customers\/ general public can make a complaint under the Policy by contacting a Whistleblower Protection Officer. HFC bank\u2019s Whistleblower Protection Officers are as follows:<\/p>\n<ul>\n<li>Chairman of the Board Audit Risk Sub-Committee;<\/li>\n<li>Head of Audit &amp; Investigation; or<\/li>\n<li>If both are unavailable, Reserve Bank of Fiji (if applicable).<\/li>\n<\/ul>\n<p>Upon receiving a complaint, the Whistleblower Protection Officer through the Committee hereafter referred as Board Audit Risk Sub Committee may appoint a Whistleblower Investigations Officer to investigate the matter. Where there are allegations of criminal conduct, the Whistleblower Protection Officer will consider whether the matter should be referred directly to the police.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4><strong>How to Report?<\/strong><\/h4>\n<p>You can make a complaint under the Policy by contacting our Whistleblower Protection Officer[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1754972301360{padding-bottom: 30px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<strong>\ud83d\udcdePhone: (679) 999 1824<\/strong><\/p>\n<p><strong>\u2709E-mail: <\/strong><a href=\"mailto:whistleblower@hfc.com.fj\"><strong>whistleblower@hfc.com.fj<\/strong><\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<strong>\ud83d\udcecPost Mail: <\/strong><\/p>\n<p><em>Marked as<\/em> \u201cConfidential\u201d<strong><br \/>\n<\/strong>C\/- Head of Audit &amp; Investigation,<br \/>\nP. O. Box 161,<br \/>\nSuva, Fiji\u00a0\u00a0<strong>\u00a0\u00a0\u00a0<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<strong>\ud83d\udcc4Hand Deliver:<\/strong><\/p>\n<p><em>Marked as<\/em> \u201cConfidential\u201d<strong><br \/>\n<\/strong>C\/- Head of Audit &amp; Investigation,<br \/>\nHEAD OFFICE: Level 3, 371 Victoria Parade,<br \/>\nSuva[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;grad1&#8243; css=&#8221;.vc_custom_1755051556715{margin-top: 40px !important;padding-bottom: 30px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] COMPLAINT PROCEDURES [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]An HFC bank employee\u2019s\/customers\/ general public can make a complaint under the Policy by<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":-1,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-783","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/development.webmediaclients.com\/hfc-new\/index.php\/wp-json\/wp\/v2\/pages\/783","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/development.webmediaclients.com\/hfc-new\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/development.webmediaclients.com\/hfc-new\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/development.webmediaclients.com\/hfc-new\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/development.webmediaclients.com\/hfc-new\/index.php\/wp-json\/wp\/v2\/comments?post=783"}],"version-history":[{"count":12,"href":"https:\/\/development.webmediaclients.com\/hfc-new\/index.php\/wp-json\/wp\/v2\/pages\/783\/revisions"}],"predecessor-version":[{"id":2674,"href":"https:\/\/development.webmediaclients.com\/hfc-new\/index.php\/wp-json\/wp\/v2\/pages\/783\/revisions\/2674"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/development.webmediaclients.com\/hfc-new\/index.php\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/development.webmediaclients.com\/hfc-new\/index.php\/wp-json\/wp\/v2\/media?parent=783"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}